Tour Terms and Conditions
All guests and guest purchases are subject to the following Terms & Conditions.
Please read these terms carefully before purchasing a tour ticket. They outline, among other things, our cancellation policy and certain limitations of liability.
These Terms and Conditions govern the relationship between you ("the guest" and "you") and us, CHICAGO MOVIE TOURS & TALKS LLC ("we," "us," and our"). By purchasing your ticket or obtaining it via complimentary means, you are entering into this agreement with us.
Last updated: August 2021
1. Cancel or Change Reservations
You may cancel or amend your reservation 48 hours or more before the tour departs.
Cancellations received within 48 hours of tour departure—along with late arrivals and no-shows after a tour departs—are not eligible for refunds.
For reschedule requests outside of the 48-hour period prior to a booked tour date, guests should email us with a preferred alternative date. Please note: we cannot guarantee an appropriate replacement tour date will always be available, but we will do our best to accommodate guests!
Tickets are valid for the date and time for which the guest purchased them. Guests should carefully review all of their booking details, including contact email and/or phone number, to ensure no errors exist.
2. Low Attendance Policy
Tours with less than 5 people booked are subject to cancellation. Should this occur, guests will be notified via email 24 hours in advance and offered a full refund. Please be sure to enter your contact information correctly when you sign up for a tour.
Our tour Chicago and Movies in Prison needs at least 10 guests to run. Again, in the event we must cancel because of low ticket sales, we will notify you via email and then refund you in full.
Our walking tours, which promptly begin at the scheduled departure time and date, operate in rain or shine.
If we must cancel a scheduled tour due to extreme or unsafe weather (e.g., heavy rain, ice, hail, tornadoes, winds, lightning), we will notify guests by email that the tour has been cancelled, and they will receive a full refund. Please be sure to enter your contact information correctly when you sign up for a tour.
Credit card payment for online bookings through chicagomovietours.com is processed at the time of booking through Stripe, a safe and secure booking and payment processing system. All bookings are processed in U.S. Dollars (USD).
Walk-up guests who wish to pay with cash or credit card may do so only if spots are available on the tour. NOTE: We will not have change for cash payments.
For custom/private tours, a quote will be provided to customers based on their requests. A deposit may be required.
Prices do not include gratuities to the guide(s) and are at your discretion.
If guests have a coupon code or discount, they must apply it to their tour BEFORE purchasing a ticket. Unfortunately, we cannot apply retroactive discounts.
No discount offered by Chicago Movie Tours can be combined with any other discount or special offer when booking, unless otherwise noted.
All discounts and special offers are subject to availability and may be removed at any time at our discretion.
All rates for public group tours lie at the discretion of Chicago Movie Tours and are subject to change without notice. Once a guest has booked a tour with us, the guest will not be required to pay any difference in the event of a price increase, and we will not refund the balance of any price reduction.
For group and private tours, we will provide a quote to the guest prior to booking. After the guest accepts a quote, a credit card may be required to hold the private tour.
7. Group Bookings
For group bookings, the purchasing guest acts on behalf of all guests, including children, joining the tour. If the purchasing guest does not intend to participate, a representative who will be participating must be named and must inform us prior to starting the tour.
If the purchasing guest is a company, group or partnership, an individual must be named as a responsible person.
8. Video and Photography
Video and audio recording any of our tours and talks is prohibited.
In some instances, we have spent years researching and compiling the material for our tours, and we have done so in order to offer guests a one-of-a-kind experience that features histories and anecdotes they will not hear anywhere else. Any form of copying or reproduction of our likeness or our tours will result in legal action.
We may take photographic, video, or film records of any of our tours or talks, including guests, to use for promotional and/or commercial purposes. Guests should notify us if they do not want to be photographed.
9. Notes & Other Materials
Any notes or other materials we supply to participants before, during, or after a tour or talk—whether in hard-copy, electronic format, or any other form—are the copyright of Chicago Movie Tours, without limitation, and are not to be reproduced in whole or in part, or distributed to any Third Party in any form whatsoever, without the express written permission of the copyright holder.
Guests must be fit and well enough to take our walking tours. Guests with medical or health concerns should inform us of their condition in writing (i.e. via email) prior to the tour.
The tour operator reserves the right to disqualify guests if they appear incapable and/or if their continued participation will in any way jeopardize either themselves or the rest of the tour group. Refunds are not given under such circumstances.
Chicago Movie Tours is not responsible for the costs of any medical treatment guests may require during or after a tour. And we are not responsible for the quality of medical care, or lack thereof, guests may receive during or after a tour.
If you have any reservations regarding your fitness for a tour, please contact us.
11. Accidents, Loss, or Damage to Property
Customers are responsible for their personal property. We are not liable for any theft, loss, damage, delay, inconvenience, direct or consequential loss.
We are also not responsible for any damage inflicted, accidentally or otherwise, on properties, artworks, or other items by the guest or the guest's children.
12. Guest Responsibility & Conduct
Walking tours begin promptly at the scheduled departure time and date. Please be on time or early. We recommend arriving at least 10-20 minutes early in order to find the location, parking, and your tour guide. Guests should alert us immediately via phone or text at 312-685-1190 if they are lost.
Guides are unable to make and receive calls once a tour has started.
Guests should behave respectfully to others, including but not limited to tour operators, other guests, and members of the public, and to the property of others, including but not limited to shared facilities and public environment.
We are happy to answer guests' questions but ask that they do not talk over the tour guide, consistently interrupt, heckle, or engage in other distracting behavior. We reserve the right to stop a tour if guests violate this agreement. No refund will be given, and the participants must pay the full compensation for any damages that might have been caused.
In general, our tours are not suited for children under 10 years old. Any attendees with disruptive children will be asked to leave.
Walking tour refunds are permitted for the following reasons:
Bad weather that does not permit the tour to run
Guests inform us no later than 48 hours that they wish to cancel
The tour is partially completed (guests will receive a 50% refund)